Sending money is easy and quick with Small World, we’re a leading international provider of payment services with a clear vision to be your favourite choice. Our mission is to become your preferred choice for secure and swift global transfers. 

Whether you're in Lisbon, Porto, Vila Nova de Gaia, or Amadora, Small World FS makes it simple for the Portuguese to send funds abroad.

We have the answers to all your most frequently asked questions below.

How can I send money online from Portugal?

It only takes you a couple of minutes to register on our website and send money online. You can also download our app available for Android and iOS to send money online.

• Choose Portugal as the sending country. 
• Provide an email address and a secure and strong password.
• Select the country of destination where you’ll be transferring money. 

I don't have an email address. Can I create an online account?

No, you must have a valid email address to create an account with Small World. Set up an email account using services like Gmail, Yahoo or Hotmail.

What Documentation is Required for Creating an Account in Portugal?

The remitter needs to provide the following information:

• Date of Birth
• First Name
• Middle Name
• Last Name
• Mobile Number
• Occupation
• Postal Code
• Address
• City

By providing these details, you can facilitate a smooth and secure money transfer from Portugal.

What Types of ID are Accepted by Digital Portugal?

Digital Portugal accepts a variety of identification documents for account creation. The following types of ID are accepted:

• Passport
• National (EU) Identity Card
• Portuguese Residence Permit
• Driving Licence

How to validate my account?

Check your email (including spam folder) for a validation email after creating your account. 

Once you've validated your email, you can log in and set up your transfer. If you're using the mobile app, you'll also need to validate your phone number. 

If you have any issues with validation, just reach out to our Customer Service team.

How to create a transfer from Portugal in 3 easy steps

1. Select the destination country and choose the optimal delivery method that suits your needs and the beneficiary. 
2. Enter the beneficiary information and the desired amount for a seamless transfer process.
3. Complete the transaction by making a secure payment to Small World, and you're ready to go!

Which countries can I send money to from Portugal?

Whether you're looking to send money to Nepal or Bangladesh, our services are designed to assist your money in reaching every corner of the globe seamlessly.

Have family in Brazil or Argentina? We've got you covered! If your loved ones abroad, rest assured that we are continuously working to provide you with special rates for money transfers to countries like Nigeria, Angola, Mozambique and beyond. 

You can send money to over 180+ countries. Please visit our Homepage and view the complete list in the country dropdown menu.

The best part? Your first transfer is on us – it's fee-free! 

How long does it take for the money to arrive?

Transfer processing time can vary depending on the bank, location, time of the day/year and other factors. Read more in our blog about How Long Do International Money Transfers take?

You can check the status of your order from the Track My Order tab on Small World’s website or via our app. Simple and easy to do when you’re on the go!

How do I link my current offline account with my new online account?

We can link your current offline Small World account with your new Small World online account. When signing up, find the section called Activating a branch account? and provide us with your current email address and mobile phone number as we have your records in the system. 

Note: Your username is the email you use to register with Small World. Please contact customer service if you have any problems.

I forgot my password. What can I do?

You can recover your password by clicking onForgot your password? on our website registration page or in our mobile app.

If you have made an error while entering your email address or phone number, please follow these steps. 

You can reach out to us through the chat feature on our website and mobile apps, or you can contact us via email at [email protected]. 

Our team will be able to assist you with any necessary changes to your registration process or resend the confirmation email to you.

My account is blocked. What can I do?

You can contact us through the chat icon located in the bottom right corner on our website or apps or by email at [email protected] or by calling Portugal Digital +351 211 217 171, and we will help you unblock/check your account.

What are the limits for sending money abroad?

Limits depend on the destination country and the type of service. It may also vary depending on the beneficiary’s personal account limits.

To pay with a credit or debit card you have to be sure that the card is in your name and was issued in the country you are sending funds from. 

Remember, also, that we do not accept corporate or pre-paid cards.

• EUR - 2,000 per transfer

How can I save my card information in the system?

We currently do not allow you to save your card information. However, we are planning to add this feature in the near future. We will inform you by email when this is available.

My account is blocked. What can I do?

You can contact us through the chat icon located in the bottom right corner on our website or apps or by email at [email protected] or by calling Portugal Digital +351 211 217 171, and we will help you unblock/check your account.

How can I pay for a transfer when sending money from Portugal?

Currently, when setting up a transfer from Portugal, we only accept MasterCard, Visa Debit Cards and Credit Cards for payment. The card used must also be in your name and issued in Portugal. We do not accept corporate, pre-paid, American Express or Discover cards.

Is there any additional cost associated with my transfer if I pay with a credit card? 

Whenever a client pays for the money transfer order using a credit card, the funds are transferred from the credit card to our bank account.

Cash withdrawals are considered cash advance by credit card providers which is why the credit card provider will charge you an interest rate on the amount. 

Contact your credit card provider to find out more details about the interest rate you will be charged when you transfer money. 

Do I have to contact Small World’s customer support every time I make a transfer?
No, digital transfers are meant to be placed without needing to contact our customer service.
In case of any additional request or issues we will get in touch with you.

My document is expired. What should I do?
You can upload a new valid copy of your document in your profile, or send it to us via email [email protected], and we will manage it for you.

Can I delete my account from Small World’s records?

You can make your account inactive if you no longer want to use it. You can email [email protected] from the email address you used for registration.

How can I contact Digital Support in Portugal?

You may contact Digital Support via email at [email protected] and through our chat which you can find on our website or mobile apps. You can also call  +351 211 217 171