How can we help you?
What is the status of my transaction?
You can check the status of your transaction when you log in to your Small World account online.
You can also check it on our website here.
What you need to check the status of your transfer is your MTN-number, this can be found on your e-mail receipt (if you set up the transfer online) or via your paper receipt if you set up the transfer with an agent or at a branch.
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Frequently Asked Questions
- What is the status of my transaction?
- How to register?
- What does each status mean?
- Why was my transaction canceled?
- How do I contact Customer Support?
- How do I find my nearest Branch?
- How do I receive a refund?
- Can I send money to a company or business?
- How do I contact a Branch?
- I haven't received the validation code by SMS?
- Is it possible for the recipient to collect cash if their ID has a different name to the details on the money transfer form?
- Can I use the same account online and with the App?
- Why are you asking me for so much personal information?
- Everything you should know when transferring money from the USA
- Everything you should know when transferring money from Switzerland/Germany/France
- Everything you should know when transferring money from Italy
- Everything you should know when transferring money from the UK
- Everything you should know when transferring money from Sweden
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