How can we help you?
Can I use the same account online and with the App?
Yes, you can register either online or via the App and use your account on both platforms. Be sure to enter the same email address, password and sending country
Frequently Asked Questions
- What is the status of my transaction?
- What does each status mean?
- Can I cancel an order?
- How do I contact Customer Support?
- How do I find my nearest Branch?
- How do I receive a refund?
- Can I send money to a company or business?
- How do I contact a Branch?
- I have not received the validation code by SMS
- Is it possible for the recipient to collect cash if their ID has a different name to the details on the money transfer form?
- Can I use the same account online and with the App?
- Why do you ask me for so much personal information or documentation?