How can we help you?

What does each status mean?

Transaction created, awaiting payment - We are waiting to receive the payment so that we can forward the money to your beneficiary.

Transaction in progress - The payment is on its way. It should reach your beneficiary soon.

Ready for pick up - The payment has arrived, it is ready for collection.

Received - The beneficiary has received the payment.

Cancelled - Your transaction has been cancelled. Please contact customer service for further details.

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