How can we help you?

Why was my transaction canceled?

There are several reasons why your transfer may be cancelled. The most common cause for cancellation is a delay in completing the transfer by paying for it. If we don't receive the payment within 48 hours of setting up the transfer, the transaction will be automatically cancelled.

Another reason of cancelling orders might be security or compliance issues. We always recommend to get in touch with us if your transfer has been cancelled.

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