How can we help you?
Where can I send my proof of identity documents?
You can send them via email or uploading them online if you have an account online or via our App.
Important note: Although we will be happy to answer any query via our social networks (Facebook, Instagram, etc), for security reasons you should never send any personal information or ID via these channels.
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Frequently Asked Questions
- How to Send Money Safely from Ireland with Small World
- Sending Money Online from Austria Made Easy
- What is the status of my transaction?
- How to register?
- What does each status mean?
- Can I cancel my order?
- How do I contact Customer Support?
- How do I find my nearest Branch?
- How do I receive a refund?
- Can I send money to a company or business?
- How do I contact a Branch?
- I haven't received the validation code by SMS?
- I am unable to log in, or receive an error message such as 'incorrect username or password'. (Newly registered client)
- Is it possible for the receiver to collect cash if their ID name and name on the money transfer form don't match?
- Can I use the same account online and with the App?
- Why are you asking me for so much personal information?
- What are the different payout methods and which one is the best?
- Everything you should know when transferring money from the USA
- Everything you should know when transferring money from Switzerland/Germany/France
- Everything you should know when transferring money from Italy
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- Everything you should know when transferring money from Sweden
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- Slovenia's Trusted Choice for Quick International Payments
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