How can we help you?
Where can I send my proof of identity documents?
You can send them via email or uploading them online if you have an account online or via our App.
Important note: Although we will be happy to answer any query via our social networks (Facebook, Twitter, etc), for security reasons you should never send any personal information or ID via these channels.
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Frequently Asked Questions
- What is the status of my transaction?
- How to register?
- What does each status mean?
- Why was my transaction canceled?
- How do I contact Customer Support?
- How do I find my nearest Branch?
- How do I receive a refund?
- Can I send money to a company or business?
- How do I contact a Branch?
- I haven't received the validation code by SMS?
- Is it possible for the recipient to collect cash if their ID has a different name to the details on the money transfer form?
- Can I use the same account online and with the App?
- Why are you asking me for so much personal information?
- Everything you should know when transferring money from the USA
- Everything you should know when transferring money from Switzerland/Germany/France
- Everything you should know when transferring money from Italy
- Everything you should know when transferring money from the UK
- Everything you should know when transferring money from Sweden
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