How can we help you?
What languages can I get support in?
Our support team includes people from all over the world so that we speak the language you're comfortable with.
If you call Customer Services, they generally respond in the common language of your sending country (e.g. English, Spanish, Italian, Portuguese, German, French). But we also have a wide network of speakers who represent and speak in the languages preferred by the people in the receiving countries. We will always try to find someone who speaks the language you prefer to communicate in, whether it's Polish, Urdu, Norwegian or Romanian, etc.
Please check out our customer services page for more information or call us to be redirected to someone who speaks your preferred language.
Frequently Asked Questions
- How to Send Money Safely from Ireland with Small World
- Sending Money Online from Austria Made Easy
- What is the status of my transaction?
- How to register?
- What does each status mean?
- Can I cancel my order?
- How do I contact Customer Support?
- How do I find my nearest Branch?
- How do I receive a refund?
- Can I send money to a company or business?
- How do I contact a Branch?
- I haven't received the validation code by SMS?
- I am unable to log in, or receive an error message such as 'incorrect username or password'. (Newly registered client)
- Is it possible for the receiver to collect cash if their ID name and name on the money transfer form don't match?
- Can I use the same account online and with the App?
- Why are you asking me for so much personal information?
- What are the different payout methods and which one is the best?
- Everything you should know when transferring money from the USA
- Everything you should know when transferring money from Switzerland/Germany/France
- Everything you should know when transferring money from Italy
- Everything you should know when transferring money from the UK
- Everything you should know when transferring money from Sweden
- The Ultimate Guide to Transferring Money from Norway
- Sending Money from Portugal: A Comprehensive Guide
- How to Efficiently Transfer Money Out of Greece
- Seamless Money Transfers from the Netherlands
- Comprehensive Guide to Money Transfers from Luxembourg
- Top Tips for Safe Money Transfers from Brazil
- Small World FS Stopped Providing Services
- Everything you should know about transferring money from Spain
- Transferring Money from Finland: Tips for a Smooth Transfer
- Sending Kroner Far and Wide: Money Transfers from Denmark
- The Ultimate Guide to Transferring Money from Belgium
- Everything you should know about transferring money from Northern Ireland
- Slovenia's Trusted Choice for Quick International Payments