How can we help you?
Account
- Can I use the same account online and with the App?
- How to register?
- Where can I send my proof of identity documents?
- Requirements for a secure password
- I am unable to log in, or receive an error message such as 'incorrect username or password'. (Newly registered client)
- Why was my account blocked?
- I suspect I may have been a victim of fraud
Frequently Asked Questions
- What is the status of my transaction?
- What does each status mean?
- Can I cancel an order?
- How do I contact Customer Support?
- How do I find my nearest Branch?
- How do I receive a refund?
- Can I send money to a company or business?
- How do I contact a Branch?
- I have not received the validation code by SMS
- Is it possible for the recipient to collect cash if their ID has a different name to the details on the money transfer form?
- Can I use the same account online and with the App?
- Why do you ask me for so much personal information or documentation?
Can´t find your answer?
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