How can we help you?

I am unable to log in, or receive an error message such as 'incorrect username or password'. (Newly registered client)

Please make sure you 'accepted and activated your online account from the welcome email we sent to you on registering. If you did not receive an email, check your Spam or Junk box just in case it is in there. 

Your password should contain no more than 12 characters and always double check your password for upper and lower case characters. 

If you still receive the same message, create a new password, by clicking on  "Forgot your password" option.

Was this article helpfull?

Can´t find your answer? Contact us
We use cookies to give you the best browsing experience possible and understand how you use our site. By clicking on "Accept" you are acepting these cookies. You can change your preferences at any time - and find out more about them - by following this link.