How can we help you?
Can I cancel an order?
Yes, through our customer service (you can contact us by phone, mail or chat). Also a money transfer will be automatically canceled if it is not been paid 48 hours after being created.
Frequently Asked Questions
- What is the status of my transaction?
- How to register?
- What does each status mean?
- Can I cancel an order?
- How do I contact Customer Support?
- How do I find my nearest Branch?
- How do I receive a refund?
- Can I send money to a company or business?
- How do I contact a Branch?
- I have not received the validation code by SMS
- Is it possible for the recipient to collect cash if their ID has a different name to the details on the money transfer form?
- Can I use the same account online and with the App?
- Why do you ask me for so much personal information or documentation?