How can we help you?

Why was my account blocked?

For security reasons, we temporarily blocked the account when we notice several failed attempts to access or do a payment. It's one more way to protect your account and your money.

If you are blocked, you just can wait for some time to login again, and if you call Customer Service they will validate you and will instantly unlock your account

Was this article helpfull?

Can´t find your answer? Contact us
We use cookies to give you the best browsing experience possible and understand how you use our site. By clicking on "Accept" you are acepting these cookies. You can change your preferences at any time - and find out more about them - by following this link.