How can we help you?
Why was my account blocked?
For security reasons, we temporarily blocked the account when we notice several failed attempts to access or do a payment. It's one more way to protect your account and your money.
If you are blocked, you just can wait for some time to login again, and if you call Customer Service they will validate you and will instantly unlock your account.
Frequently Asked Questions
- What is the status of my transaction?
- What does each status mean?
- Can I cancel an order?
- How do I contact Customer Support?
- How do I find my nearest Branch?
- How do I receive a refund?
- Can I send money to a company or business?
- How do I contact a Branch?
- I have not received the validation code by SMS
- Is it possible for the recipient to collect cash if their ID has a different name to the details on the money transfer form?
- Can I use the same account online and with the App?
- Why do you ask me for so much personal information or documentation?