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More information about the Regulatory Agencies
California Department of Financial Protection and Innovation
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1-877-268-6458 or https://www.smallworldfs.com/en/contact-us or send by mail to 70 Grand Avenue, Suite 104, River Edge, NJ 07661 or email to [email protected]. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. For questions or complaints about Choice Money Transfer, Inc. d/b/a Small World Money Transfer contact: CALIFORNIA DEPARTMENT OF FINANCIAL PROTECTION AND INNOVATION CONSUMER SERVICES 2101 ARENA BOULEVARD SACRAMENTO, CA 95834 1-916-327-7585 / TOLL FREE: 1-866-275-2677 https://dfpi.ca.gov/
RIGHT TO REFUND: You, the customer are entitled to a refund of the money to be transmitted as the result of this agreement if Choice Money Transfer ("Choice") does not forward the money received from you within 10 days of the date of its receipt or does not give instructions committing an equivalent amount of the money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you. If your instructions as to when the money shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted you have a right to do a refund of your money. If you want a refund, you must mail or deliver your written request to Choice at 70 Grand Avenue, Suite 104, River Edge, NJ 07661. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1000 and attorney’s fees pursuant to section 2102 of the California Financial Code.
Connecticut Department of Banking
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Connecticut Department of Banking
Consumer Credit Division
260 Constitution Plaza
Hartford, CT 06103-1800
Telephone: (860) 240-8299 or Toll-Free 800-831-7225
Fax: (860) 240-8215
Delaware Office of the State Bank Commissioner
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Delaware Office of the State Bank Commissioner
555 E. Loockerman St., Suite 210
Dover, DE 19901
Telephone: 302-739-4235
District of Columbia Department of Insurance, Securities and Banking
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
District of Columbia Department of Insurance, Securities and Banking
ATTN: Consumer Protection Advocate
810 1ST St., NE, Suite 701
Washington, DC 20002
Florida Office of Financial Regulation
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Florida Office of Financial Regulation
Office of Financial Regulation
Division of Financial Institutions
Consumer Assistance Group
200 E. Gaines St., Tallahassee, FL 32399-0371
Telephone: (850) 487-9687; Toll-Free: 1-800-848-3792 (FL)
Georgia Department of Banking and Finance
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Georgia Department of Banking and Finance
2990 Brandywine Road, Suite 200
Atlanta, GA 30341-5565
Telephone: 770-986-1633; Toll-Free: 1-888-986-1633 (GA)
Idaho Department of Finance
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Idaho Department of Finance
8800 Park Blvd., Suite 200
Boise, ID 83720
Telephone: 1-208-332-8000 ; TTY: 1-855-729-2372
Illinois Department of Financial and Professional Regulation
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Illinois Department of Financial and Professional Regulation
Division of Banking
320 W. Washington St.
Springfield, IL 62786 217-782-3000
Toll-Free: 1-800-532-8785; TTY: 217-524-6644
Iowa Division of Banking
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Iowa Division of Banking
200 E. Grand Avenue, Suite 300
Des Moine, IA 50309
Telephone: (515) 281-4014
Kansas Office of the State Bank Commissioner
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Kansas Office of the State Bank Commissioner
700 S. W. Jackson, Suite 300.
Topeka, KS 66603-3796
Toll-Free: (785) 380-3939
Kentucky Department of Financial Institutions
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Kentucky Department of Consumer Protection
700 Capital Ave., Suite 118
Frankfort, KY 40601
Telephone: (502) 696-5300
Maine Department of Professional & Financial Regulation
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Maine Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
35 State House Section
Augusta, ME 04333
(207) 624-8527
Maryland Department of Labor, Licensing and Regulation
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Maryland Department of Labor, Licensing and Regulation Commissioner of Financial Regulation 500 N. Calvert St., Suite 402 Baltimore, MD 21202 Telephone: 410-230-6077 (Consumer Services); Toll-Free: 1-888-784-0136 (MD) [email protected]
Michigan Department of Incensurable and Financial Services
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Michigan Department of Insurance and Financial Services
PO Box 30220
Lansing, MI 48909-7720 517-284-8800
Toll-Free: 1-877-999-6442
[email protected]
Minnesota Department of Commerce
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Minnesota Department of Commerce
Main Office, Golden Rule Building
85 7th Place East, Suite 280
Telephone: 651-539-1500 / 800-657-3602
www.mn.gov/commerce/
Mississippi Department of Banking and Consumer Finance
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Mississippi Consumer Finance Division
P.O. Box 12129
Jackson, MS 39236
Telephone: 601-321-6901
dbcf.ms.gov/
Nebraska Department of Banking & Finance
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Nebraska Department of Banking & Finance
PO Box 95006
1526 K St. #300
Lincoln, NE 68508
ndbf.nebraska.gov/consumers
Telephone: (877) 471-3445; Toll-Free: 855-411-2372
New Jersey Department of Banking and Insurance
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
New Jersey Department of Banking and Insurance
P.O. Box 471
Trenton, NJ 08625-0471
Telephone: 609-292-7272; Toll-Free: 1-800-446-7467
New York State Department of Financial Services
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
New York State Department of Financial Services
One State Street
New York, NY 10004-2319
Telephone: 212-709-3530; Toll-Free: 1-877-226-5697 (NY)
North Carolina Commissioner of Banks
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
North Carolina Commissioner of Banks
4309 Mail Service Center
Raleigh NC 27699-4309
Toll-Free: 800-874-9791
North Dakota Department of Financial Institutions
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
North Dakota Department of Financial Institutions
2000 Schafer. Street, Suite G
Bismarck, ND 58501
Toll-Free: 855-411-2372
Ohio Department of Commerce / Division of Financial Institutions
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Ohio Department of Commerce / Division of Financial Institutions
Consumer Complaints
77S. High Street , 21st Floor
Columbus, OH 43215-6120
Telephone: 614-728-8400; Toll-Free: 1-866-278-0003 TTY: 1-800-750-0750;
[email protected]
Pennsylvania Department of Banking / Consumer Services
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Pennsylvania Department of Banking / Consumer Services
17 N. 2nd Street, Suite 1300
Harrisburg, PA 17101-2290
Telephone: 717-787-1854; Toll-Free: 1-800-722-2657; TTY: 1-800-679-5070
Rhode Island Department of Business Regulation / Division of Banking
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Rhode Island Department of Business Regulation / Division of Banking
1511 Pontiac Ave., Building 68-2
Cranston, RI 02920
Telephone: 401-462-9500
[email protected]
South Carolina Attorney General
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
South Carolina Office of the Commissioner of Banking / State Board of Financial
Institutions
1205 Pendleton St., Suite 305
Columbia, SC 29201
Telephone: 803-734- 2001
South Dakota Division of Banking / Division of Banking
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
South Dakota Division of Banking
1601 N. Harrison Ave., Suite 1
Pierre, SD 57501
Telephone: (605) 773-3421
[email protected]
Tennessee Department of Financial Institutions / Consumer Resources Division
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Tennessee Department of Financial Institutions / Consumer Resources Division
414 Union Street, Suite 1000
Nashville, TN 37219
Telephone: 615-253-2023; Toll-Free: 800-778-4215 (TN)
[email protected]
Texas Department of Banking
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Texas Department of Banking
2601 N. Lamar Blvd., Suite 201
Austin, TX 78705
Telephone: 512-475-1300; Toll-Free: 1-877-276-5554 (Consumer Hotline)
[email protected]
Utah Department of Financial Institutions
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
PO Box 146800
Salt Lake City, UT 84114-6800
Telephone: (801) 538-8830
email: [email protected]
dfi.utah.gov/
Virginia State Corporation Commission / Bureau of Financial Institutions
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Virginia State Corporation Commission / Bureau of Financial Institutions
PO Box 640
Richmond, VA 23218
Telephone: 804-371-9657 804-371-9705 (Complaints); Toll-Free: 800-552-7945 (VA); TTY: 804-371-9206
Washington State Department of Financial Institutions
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Washington State Department of Financial Institutions/ Division of Consumer Services
PO Box 41200
Olympia, WA 98504
Telephone: (360) 902-8703 / 855-729-2372 (TTY/TDD)
Wyoming Division of Banking / Bureau of Financial Institutions
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Wyoming Division of Banking / Bureau of Financial Institutions
2300 Capitol Avenue, 2nd Floor
Cheyenne, Wyoming 82002
Telephone: 307-777-7797
Last modified: August 1st, 2023
