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More information about the Regulatory Agencies
California Department of Financial Protection and Innovation
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1-877-268-6458 or https://www.smallworldfs.com/en/contact-us or send by mail to 70 Grand Avenue, Suite 104, River Edge, NJ 07661 or email to [email protected]. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment unless the funds have been picked up or deposited. For questions or complaints about Choice Money Transfer, Inc. d/b/a Small World Money Transfer contact: CALIFORNIA DEPARTMENT OF FINANCIAL PROTECTION AND INNOVATION CONSUMER SERVICES 2101 ARENA BOULEVARD SACRAMENTO, CA 95834 1-916-327-7585 / TOLL FREE: 1-866-275-2677 https://dfpi.ca.gov/
RIGHT TO REFUND: You, the customer are entitled to a refund of the money to be transmitted as the result of this agreement if Choice Money Transfer ("Choice") does not forward the money received from you within 10 days of the date of its receipt or does not give instructions committing an equivalent amount of the money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you. If your instructions as to when the money shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted you have a right to do a refund of your money. If you want a refund, you must mail or deliver your written request to Choice at 70 Grand Avenue, Suite 104, River Edge, NJ 07661. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1000 and attorney’s fees according to section 2102 of the California Financial Code.
Connecticut Department of Banking
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Connecticut Department of Banking
Consumer Credit Division
260 Constitution Plaza
Hartford, CT 06103-1800
Telephone: (860) 240-8299 or Toll-Free 800-831-7225
Fax: (860) 240-8215
Florida Office of Financial Regulation
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Florida Office of Financial Regulation
Office of Financial Regulation
Division of Financial Institutions
Consumer Assistance Group
200 E. Gaines St., Tallahassee, FL 32399-0371
Telephone: 877-693-5236; Toll-Free: 1-800-848-3792 (FL)
Georgia Department of Banking and Finance
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Georgia Department of Banking and Finance
2990 Brandywine Road, Suite 200
Atlanta, GA 30341-5565
Telephone: 770-986-1633; Toll-Free: 1-888-986-1633 (GA)
Illinois Department of Financial and Professional Regulation
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Illinois Department of Financial and Professional Regulation
Division of Banking
555 West Monroe Street, 5th Floor Chicago, Illinois 60661
Toll-Free: 1888-473-4858; TTY: 217-524-6644
Maryland Department of Labor, Licensing and Regulation
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Maryland Department of Labor, Licensing and Regulation Commissioner of Financial Regulation
Consumer Services Unit 1100 N. Eutaw Street, Suite 611 Baltimore, MD 21201
Telephone: 410-230-6077 (Consumer Services); Toll-Free: 1-888-784-0136 (MD) [email protected]
Michigan Department of Incensurable and Financial Services
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Michigan Department of Insurance and Financial Services
530 W. Allegan Street, 7th Floor Lansing, MI 48933
Lansing, MI 48909-7720 517-284-8800
Toll-Free: 1-877-999-6442
[email protected]
New Jersey Department of Banking and Insurance
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
New Jersey Department of Banking and Insurance
P.O. Box 471
Trenton, NJ 08625-0471
Telephone: 609-292-7272; Toll-Free: 1-800-446-7467
New York State Department of Financial Services
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
New York State Department of Financial Services
1 State Street New York, NY 10004-1511
Telephone: 212-709-3530; Toll-Free: 1-877-226-5697 (NY)
North Carolina Commissioner of Banks
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
North Carolina Commissioner of Banks
4309 Mail Service Center
Raleigh NC 27699-4309
Toll-Free: 800-874-9791
Ohio Department of Commerce / Division of Financial Institutions
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Ohio Department of Commerce / Division of Financial Institutions
Consumer Complaints
77S. High Street , 21st Floor
Columbus, OH 43215-6120
Telephone: 614-728-8400; Toll-Free: 1-866-278-0003 TTY: 1-800-750-0750;
[email protected]
Pennsylvania Department of Banking / Consumer Services
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Pennsylvania Department of Banking / Consumer Services
Market Square Plaza 17 N. Second Street, Suite 1300 Harrisburg, PA 17101
Telephone: 717-787-1854; Toll-Free: 1-800-722-2657; TTY: 1-800-679-5070
Rhode Island Department of Business Regulation / Division of Banking
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Rhode Island Department of Business Regulation / Division of Banking
1511 Pontiac Ave., Building 68-2
Cranston, RI 02920
Telephone: 401-462-9500
[email protected]
South Carolina Attorney General
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
South Carolina Office of the Commissioner of Banking / State Board of Financial
Institutions
1205 Pendleton St., Suite 305
Columbia, SC 29201
Telephone: 803-734- 2001
Tennessee Department of Financial Institutions / Consumer Resources Division
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Tennessee Department of Financial Institutions / Consumer Resources Division
414 Union Street, Suite 1000
Nashville, TN 37219
Telephone: 615-253-2023; Toll-Free: 800-778-4215 (TN)
[email protected]
Texas Department of Banking
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Texas Department of Banking
2601 N. Lamar Blvd., Suite 201
Austin, TX 78705
Telephone: 512-475-1300; Toll-Free: 1-877-276-5554 (Consumer Hotline)
[email protected]
Virginia State Corporation Commission / Bureau of Financial Institutions
For any unresolved complaints or issues related to money transfer services offered by Choice Money Transfer / Small World Financial, you may direct your complaints to:
Virginia State Corporation Commission / Bureau of Financial Institutions
PO Box 640
Richmond, VA 23218
Telephone: 804-371-9657 804-371-9705 (Complaints); Toll-Free: 800-552-7945 (VA); TTY: 804-371-9206
Last modified: June 8th, 2024
