• UK - Error Resolution and Cancellation Disclosures 
• USA - Error Resolution and Cancellation Disclosures 
• CH - Error Resolution and Cancellation Disclosures

UK - Error Resolution and Cancellation Disclosures 

What to Do If You Think There Has Been an Error or Problem: If you believe there has been an error or problem with your remittance transfer, we are here to assist you. You can take the following steps to address the issue:

• Contact your agent to submit a ticket throughout our system or
• Email us: Alternatively, you can email us at [email protected] to communicate your concerns.
• Call us to + 44 02074071800

It is important to note that you must reach out to us within 180 days from the date we promised that the funds would be made available to the recipient. When contacting us, please provide the following information:

1. Your name, address, or telephone number.
2. Clearly describe the error or problem you have encountered with the transfer and explain why you believe it is an error or problem.
3. Provide the name of the person who was supposed to receive the funds. If available, include their telephone number or address.
4. State the sending amount of the transfer.
5. Include the number of the transaction (MTN), which can be found on the top right of your receipt.

Upon receiving your query, we will promptly investigate the matter and determine if an error has occurred. We aim to provide you with the results of our investigation within three business days. In the event that no error is found, we will send you a written explanation. Additionally, if you request it, we can provide you with copies of relevant documentation used during our investigation.

Feel free to download all this information in  .pdf format for further consultation by clicking on the following button:

USA - Error Resolution and Cancellation Disclosures 

• Call us at 1-877-268-6458; or
• Write us at Complaints Management, Choice Money Transfer d/b/a Small World Money Transfer, 70 Grand Avenue, Suite 104, River Edge, NJ 07661; or
• E-mail us at [email protected]

You must contact us within 180 days of the date we promised to you that funds would be made available to the recipient. When you do, please tell us:

1. Your name and address or telephone number;
2. The error or problem with the transfer, and why you believe it is an error or problem;
3. The name of the person receiving the funds, and if you know it, his or her telephone number or address; and
4. The dollar amount of the transfer; and
5. The confirmation code or number of the transaction.

We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of certain documentation we used in our investigation.

Feel free to download all this information in  .pdf format for further consultation by clicking on the following button:

CH - Error Resolution and Cancellation Disclosures

What to Do If You Think There Has Been an Error or Problem: If you believe there has been an error or problem with your remittance transfer, we are here to assist you. You can take the following steps to address the issue:

• Contact one of our offices
• Email us: Alternatively, you can email us at [email protected] to communicate your concerns.
• Call us at 0848 080 100

It is important to note that you must reach out to us within 12 months from the date we promised that the funds would be made available to the recipient. When contacting us, please provide the following information:

1. Your name, address, or telephone number.
2. Clearly describe the error or problem you have encountered with the transfer and explain why you believe it is an error or problem.
3. Provide the name of the person who was supposed to receive the funds. If available, include their telephone number or address.
4. State the sending amount of the transfer.
5. Include the number of the transaction (MTN), which can be found on the top right of your receipt.

Upon receiving your query, we will promptly investigate the matter and determine if an error has occurred. We aim to provide you with the results of our investigation within fifteen business days. In the event that no error is found, we will send you a written explanation. Additionally, if you request it, we can provide you with copies of relevant documentation used during our investigation.

Feel free to download all this information in  .pdf format for further consultation by clicking on the following button: