Small World Money Transfer
Small World Financial Services - Finanzas
Small World Money Transfer
Small World Financial Services - Finanzas
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ERROR RESOLUTION AND CANCELLATION

What To Do If You Think There Has Been An Error or Problem:

If you think there has been an error or problem with your remittance transfer:

  • Call us at 1-877-268-6458; or
  • Write us at Complaints Management, Small World / Choice Money Transfer, 560 Sylvan Ave, Englewood Cliff, New Jersey 07632 or
  • E-mail us at cs@smallworldfs.com

You must contact us within 180 days of the date we promised to you that funds would be made available
to the recipient.

When you do, please tell us:
(1) Your name and address [or telephone number];
(2) The error or problem with the transfer, and why you believe it is an error or problem;
(3) The name of the person receiving the funds, and if you know it, his or her telephone number or address; and
(4) The dollar amount of the transfer; and
(5) The confirmation code or number of the transaction.

We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. We will tell you the results within three business days after completing our investigation.
If we decide that there was no error, we will send you a written explanation. You may ask for copies of certain documentation we used in our investigation.

What To Do If You Want To Cancel A Remittance Transfer:

You have the right to cancel a remittance transfer and obtain a refund of all funds paid to us, including any fees. In order to cancel, you must contact us at 1-800-268-6458 or at cs@smallworldfs.com within
thirty minutes of payment for the transfer. When you contact us, you must provide us with information to help us identify the transfer you wish to cancel, including the amount and location where the funds were
sent. We will refund your money within three business days of your request to cancel a transfer as long as the funds have not already been picked up or deposited into a recipient's account.

FILING A COMPLAINT

If you have a complaint, please contact Complaints Management at Small World / Choice Money
Transfer before contacting your jurisdiction with a complaint.

  •  Call us at 1-877-268-6458; or
  •  Write us at Complaints Management, Small World / Choice Money Transfer, 560 Sylvan Ave, Englewood Cliff, New Jersey 07632 or
  •  E-mail us at cs@smallworldfs.com

Once you have contacted Small World / Choice Money Transfer; and still have an unresolved complaint regarding your remittance transfer, please click on your jurisdiction link found on the state licensing website page. Click here to view the state licensing list.