Effective date: December 1 2015
Personal Data is data which can identify you, directly or indirectly, either from that data or from that data combined with other information that is in, or likely to come into, our possession, it includes data such as your name, your location or online identifiers. By submitting your Personal Data to us you are accepting and consenting to the practices described in this Policy.
This Policy applies to Personal Data collected by us in connection with services we offer. This Policy applies to Personal Data we may collect via electronic channels and in hard copies (for example letters you post to us).
Our website may contain links to and from the websites of our partner networks, advertisers and affiliates (for example Google, Twitter). If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.
DATA WE COLLECT ABOUT YOU
We collect Personal Data which you disclosure to us via online and offline means:
• We collect your Personal Data and Personal Data of your beneficiaries when you create money transfer account with us by completing online forms. Personal Data we collect about you may include: name, surname, home address, email address, date of birth, mobile number, email address, credit, financial information and other Personal Data which is required to complete the transaction.
• We do not knowingly collect and process sensitive Personal Data such as Personal Data revealing racial or ethnic origin, political opinion, religious philosophical beliefs, trade union membership and data concerning health and sex life.
• We may collect technical information about your visit such as Internet Protocol Address (IP); clickstreams to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs); your login information, browser type and version; time zone setting; browser plug-in types and versions; operating system and platform and etc.
PURPOSES WE USE YOUR DATA
Personal Data held about you will be used for our core business and marketing purposes such as follows:
• to facilitate your monetary transaction;
• to respond to any queries or provide you with information, products or services that you request;
• to prevent or detect fraud, including fraudulent transactions, or abuses of our Website;
• to ensure that content from our website is presented in the most effective manner for you and for your computer;
• to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• as part of our efforts to keep our website safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to manage our account and records;
• to conduct research and analysis; and
• to comply with applicable law, regulations and court orders.
We may provide your Personal Data to trusted third parties who help us with our business activities such as processing your monetary transaction or offering customer service. These companies are authorized to use your Personal Data only as necessary to provide these services to us. We may also disclose your Personal Data:
• in the event of a merger, acquisition, or sale of all or a portion of its assets, we will share your Personal Data with our successor;
• with analytics and search engine providers that assist us in the improvement and optimisation of our website;
• to any other third party with your prior consent to do so; and
Data protection law gives rights to individuals in respect of the Personal Data that organisations collect and hold about them: for example you have the right to ask us not to process your Personal Data for marketing purposes. If your Personal Data changes or if you no longer desire our service, you may exercise his/her rights to access, correct, modify, delete or cancel his/her account, by making the change on the member information page or by e-mail to the following address: email@example.com. You may also call us on our customer service number at +44 800 019 5030. We will respond to your request to access within 30 days.
Receiving emails from us is part of our service. You will only receive service related email from us in order for us to manage and administer your account.
TRANSFER OF YOUR PERSONAL DATA
We are a global company; your Personal Data may be transferred outside of the country in which you live. All international transfers of Personal Data are done in accordance with applicable data protection laws for the purposes set out in this Policy.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. We implement technical and organisation measures to protect your Personal Data and follow data retention practises in line with applicable law.
LINKS TO THIRD PARTY SITES
We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
If you choose to use our referral service to tell a friend about our website, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the website. SWFS stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at email@example.com to request that we remove this information from our database.
COLLECTION AND USE OF THIRD PARTY PERSONAL DATA
You may also provide Personal Data about other people, such as their name, email address, beneficiary account number and mobile number. This information is only used for the sole purpose of adding a new beneficiary to send money to.
SOCIAL MEDIA WIDGETS
CHANGES TO THIS POLICY
Any changes we may make to Policy in the future will be posted on this page, and where appropriate notified to you by email. We encourage you to periodically review this page for the latest information on our privacy practices.
If you have questions or concerns about this Policy, please contact us by email:
Or sending us a letter:
Small World Financial Services Group Limited, 12 Salamanca Place, London, UK, SE1 7HB
*Belgium - LCC Trans - Envoi SPRL
Bulgaria - Choice Bulgaria Limited
Portugal - LCC Transferencia De Dinheiro, Unipessoal LDA
Spain - Small World Exchange Services, Spain SLU
Spain - Small World Financial Services Spain, SAU
Sweden - Small World Financial Services Sweden AB
Switzerland Swiss Transfers GmbH
Norway - Small World Financial Services Norway AS
United Kingdom - Small World Card Services Limited (UK)
United Kingdom - LCC Trans-Sending Holdings Limited
United Kingdom - LCC Trans-Sending Limited (UK)