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Learn more on how to transfer money or request other services
Easy steps to sending money:
At our Webpage:
2. Register onto our site
3. Confirm beneficiary information
4. Confirm the payment (Debit card or Bank Transfer)
At our Stores or Agents:
1. Deposit money at one of our stores or agents
2. Confirm the beneficiary information
Through our Call Center:
1. Deposit money in one of our bank accounts (availability may vary depending on the country)
2. Confirm the beneficiary information through our Call Center
Typically, the money will become available in less than 24 hours, but it depends on the country and the method of payment selected. Please contact us so you can be advised on the best options for your destination.
You can simulate your transaction by calling us or through our live help. There are also promotions for new customers that may be applicable to you.
You can contact us and we will find the closest agent near you. You can also find a branch, use our call centre or send money online.
There is no applicable limit when sending money, as long as you can prove the source of the funds. Please ask us what documents you should provide to prove the origin of the funds. Review our compliance & regulations for more information.
Incorrect information may cause delays in the payment. Please contact us to correct the information that you provided.
First you need to register as a customer. Usually you will only need to provide a valid ID document from your country of residence. In some cases, we will require you to fill in specific documents in accordance to compliance procedures. Registration is free. See how to register here.
As proof of identification you can use a passport or an identity document pertaining to your country of residence. For the use of other types of documents, please contact us. Documents must be valid within the expiration date.