Small World Money Transfer
Small World Financial Services - Finanzas
Small World Money Transfer
Small World Financial Services - Finanzas
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Call Centre Operator – Polish and Portuguese speaker - Lisbon

Job purpose summary: This role is part of a small dedicated team focused on giving support to other departments and deal with correspondents, customers and colleagues and act as the central point for all enquiries about money transfers, providing guidance, correspondent information and questions resolving as appropriate.

Job type: Full time: Hours: 40 hours/week - Shifts of Monday to Friday between 9am to 7pm and on alternate Saturdays between 8am to 5pm. Initial 6-month contracts.
Location: Lisbon – Saldanha

Key responsibilities:
• Assess and resolve inquiries, requests and complaints, take money transfer orders primarily on the telephone, also by other electronic access channels. E.g. Skype, Livezilla, emails etc.;
• Satisfy customer expectations and maintain a good image for the company;
• Effective communication with all customers;
• Understand the impact of attitude in handling calls professionally;
• Effectively deal with job stress and upset customers situations;

Essential work skills:
• Mandatory fluency in Polish and Portuguese;
• Good level of English (interview will be done in English);
• Another European language is a plus;
• Possess the ability to handle a high volume of incoming calls;
• Good communication skills and clear telephone manner;
• Ability to multitask (pc skills: E-mail, Skype, CRM tools);
• Good numeracy and computer skill;
• Background in customer service (preferable);
• Problem solving and keen attention to detail;
• Be able to work independently as well as part of the team;
• Work calmly when under pressure;
• Being attentive and patient;
• Experience in managing upset customers and problem-solving skills;
-You should possess legal requirements to work in Portugal (ID/residence card + Social security, etc).
 

Our Offer:
• Work contract;
• Project with continuity and stability;
• Multicultural environment;
• Career progression opportunities.

If you’re interested in this role, please send with your CV (in English), with the reference: PL_LX, to: recruitment.pt@smallworldfs.com