Small World Money Transfer
Small World Financial Services - Finanzas
Small World Money Transfer
Small World Financial Services - Finanzas

Back Office Assistant - Spanish speaker - Position Covered

Job purpose summary: To work as part of Customer service team, giving support to the other departments and dealing with internal clients and colleagues on daily basis.

Job type: Full time; Hours: 40 Per week; Monday to Friday (08:00H-19:00H not fixed) and rotation of Saturdays (8.00 to 17.00)
Location: Beloura Office Park, Linhó-Sintra.

Position reports to: Customer Service & Back office coordinator

Key Responsibilities:
• Act as the central point for all enquiries about Small World money transfer issues plus complaints, providing correspondent to internal departments and solve the problems as appropriate
• Professionally handle incoming requests and ensure that issues are resolved both promptly and thoroughly.
• Ensuring that SW and Correspondents SLA are accurate and fulfilled.
• Follow up issues reported until they are resolved.
• Responsible for effective communication with all third parties to resolve queries by liaising with all departments and Correspondent
• Ensure that the Correspondents and Customer’s Information is maintained confidentially at all times.
• Responsible for the maintenance of a respectful and professional communication with all departments and Correspondents.
• Provide quality service and support in a variety of areas.
• Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

Essential work skills:
• Fluent in written and spoken Spanish and English.
• Experience in a customer service or help desk capacity required. Knowledge of the Money Transfer
• Industry is advantageous.
• Computer literate - able to use MS Word and Excel.
• Clear communication skills – able to interact with and be sensitive to a broad range of cultures and socio-economic backgrounds. Be able to build rapport and trust with all departments.
• Must be able to follow guidelines and procedures to the letter and know when to refer/escalate issues upwards.
• Demonstrates high levels of energy, self-motivation and eager to learn new things.
• Ability to commit to and demonstrate the Corporate Values: Respect, Courage, Passion, Integrity and Teamwork.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated a passion for excellence with respect to treating and caring for customers.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Has a pleasant, patient and friendly attitude.
• Strong decision making and analytical abilities.
• Strong detail orientation and listening skills.
• Willingness to work a flexible schedule

If you’re interested in this role, please send your CV (in English), with the reference: SP_BE04, to: