Small World Money Transfer
Small World Financial Services - Finanzas
Small World Money Transfer
Small World Financial Services - Finanzas

Credit and collections Analyst – Madrid

To be a member of our Account controller Team UK, controlling agents’ debt and dealing with customers and colleagues on daily basis.

Shift: 40 hours/week. From Monday to Friday and available to work one Saturday per month.

Location: Madrid, Spain

Positions: Credit and collections Analyst.

General responsibilities:

  • Contacting agents for collecting purposes and credit limit requests.
  • Working with other departments to solve issues regarding the agent’s account.
  • Following up the agents’ payment behavior and taking measures according procedures policy.
  • Providing information to agents about pending deposits in bank account, Msbb Fee and others adjustments made in theirs platforms, communication by Skype, email and phone calls.
  • Recover bad debts.
  • Making and to follow up the payment agreements.
  • Support and be backup for other collector's associates.
  • Updating reports.
  • Following up the list of agents assigned.

Work skills

We are looking for a person with the following qualifications, experience and skills:

  • 1 year of experience as a collector.
  • Good skills in Excel.
  • Be able to work independently as well as part of a team Analytical and problem-solving abilities.
  • Abilities in negotiation and good deal with agents and colleagues.
  • Punctuality
  • Languages English b2-c1/Spanish
  • Effective work
  • Processing data