Small World Money Transfer
Small World Financial Services - Finanzas
Small World Money Transfer
Small World Financial Services - Finanzas
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Job offer Sweden

Cashier / Agent Support - Stockholm

To work as part of a team, providing professional customer service to customers sending money to different countries. Support customers on a daily basis

Hours: As per your contract of employment

Position reports to: Operation Manager & Branch Manager

Key responsibilities: 

  • Undertake store opening and closing procedures to ensure that tills balance at both start and end of day, as well as ensuring that the branch has sufficient petty cash for operating during the day.
  • Ensure all customers are served in a competent, efficient and friendly manner.
  • Provide information to customers regarding available promotions, policies and procedures related to transactions.
  • Support Team leaders and senior cashiers to promote the branch in your local area (For instance with outside activities like handing out flyers).
  • Ensure customer transactions are processed accurately and efficiently to facilitate the speedy transfer of funds to the customer’s beneficiary.
  • Buying and selling foreign currencies to customers.
  • Detailed and thorough checking of customer documents against Compliance requirements and uploading documents in Omnex.
  • Providing customer/agent support as requested.
  • Scan and upload receipts in Omnex.
  • Apply all MLRO rules per territory to prevent money laundering as instructed by Compliance.
  • Other ad-hoc duties as directed by the Operations Manager or Country Manager.

ESSENTIAL WORK SKILLS: 

  • Fluency in English and Swedish as a minimum.
  • Have excellent communication skills both written and verbal.
  • Always deliver a high level of customer service.
  • Be able to work independently as well as part of a team.
  • Work calmly under pressure.
  • Being attentive and patient.
  • Good in numeracy and computer Skills.
  • Excellent attention to detail and accurate processing.

 

If you’re interested in this role, please send with your CV to job.sw@smallworldfs.com