Small World Money Transfer
Small World Financial Services - Finanzas
Small World Money Transfer
Small World Financial Services - Finanzas

IT Assistant - Lisbon Office

Small World Financial Services is looking for a profile of IT Service Desk Assistant, who will be based in our head office in Lisbon. The technician will be part of the UK/PT team giving support to our employees and our external business partners in the United Kingdom and Portugal. The person will be responsible for all items related to a Personal Computer, Laptop or Mobile Phone (Security measures and programs, IT policies, software installation, inventory, etc) 
The responsible person is required to travel to all our PT branches on a regular basis. He or she can claim travel expenses under the company’s expenses policy.

Job Type: Full-Time Permanent; 40 hours per week. Rotative Saturdays
Start date: ASAP
Location: Avenida da República, Lisbon, Portugal
Language: Portuguese, English, (any additional languages are valued)
Position reports to: Coordination and Supervision of the department

Key Responsibilities:

  • To provide full IT support service to all employees and external customers who use our services (Omnex Program) 
  • Installation, configuration and support of different operating system: Windows 10, Linux, Windows server etc.
  • Remote support for certification and software installation for external customers of the company using programs like Team Viewer, LogMeIn or AnyDesk
  • Fulfil customer needs and requirements in collaboration with other departments
  • Ad hoc duties

Essential work skills:

  • Minimum 1-year knowledge of IT expected and demonstrable
  • Have excellent communication skills both written and verbal in English and Portuguese (Spanish is valued)
  • Always deliver a high level of customer service
  • Be able to work independently as well as part of the team
  • Work calmly under pressure
  • Being attentive and patient
  • Good in numeracy skill



Please email your CV (in English), with the reference IT_LX2019,  to