How can we help you?

Why was my transaction canceled?

If your money transfer was canceled please contact Customer Service for more details about your particular issue. 

The most common cause for cancelling orders is a delay of more than 48 hours in paying the money to Small World; if we have not received your payment within 48 hours your transfer is automatically canceled. 

If Small World cancels a transaction that has already been paid for any reason, then we will immediately contact the sender to arrange a refund.

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