How can we help you?
Is it possible for the recipient to collect cash if their ID has a different name to the details on the money transfer form?
The details of the person you are sending money to (the 'beneficiary') must have valid ID with their full name, which must be the same as the details of the money transfer.
Frequently Asked Questions
- What is the status of my transaction?
- How to register?
- What does each status mean?
- Can I cancel an order?
- How do I contact Customer Support?
- How do I find my nearest Branch?
- How do I receive a refund?
- Can I send money to a company or business?
- How do I contact a Branch?
- I have not received the validation code by SMS
- Is it possible for the recipient to collect cash if their ID has a different name to the details on the money transfer form?
- Can I use the same account online and with the App?
- Why do you ask me for so much personal information or documentation?