Digital Customer Service Agent - Spanish & English 10342

  • Ubicación:Portugal, Lisbon
  • Fecha de publicación24 Nov 2021

Small World have been expanding their Digital service channels - where our customer base use our Mobile App, Website platform, and Pre-paid Debit Cards to transfer money around the world.

We are currently looking to recruiting for a Customer Service professional to join our team based in Lisbon.

This team provide support with customer incoming calls, support other department, other departments, deal with correspondents, customers and colleagues alike.

You will be an ambassador for all enquiries about money transfers - providing guidance, correspondent information and resolving other common queries.

Main Responsibilities:

- Assess and resolve inquiries, requests and complaints, take money transfer orders primarily on the telephone, also by other electronic access channels (E.g. Skype, Livezilla, Emails, etc)
- Satisfy customer expectations and maintain a good image for the company
- Effective communication with all customers
- Understand the impact of attitude in handling calls professionally
- Effectively deal with job stress and upset customer situations

What are we looking for?

- Full legal right-to-work in Portugal

- Fluency / Advanced in speaking Spanish

- Good communication skills and clear telephone manner;

- Good computer / technical skills (E-mail, Skype, CRM tools, etc)

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