Security Center

Beware of Social Engineering

What is Vishing?
Vishing, also known as “voice phishing”, is a type of social engineering attack performed over a telephone. Here, cybercriminals have the objective to gain access to sensitive or important information from you or get you to carry out any actions on their behalf. 
Unlike other social engineering techniques, vishing attempts to establish more direct contact with you through conversation, possibly by providing some personal or known information in order to convince you that it is a legitimate request. 

If you’re ever called by Small World unexpectedly (not due to a previous action or request from your or our side), please hang up and contact the person or company through another method (or the telephone numbers published on the company's official website). 

We will never contact you from a number other than the ones listed below: 

Customer Contact Numbers 
Switzerland: +41445083318 
Germany: +4922146704098 
Belgium: +3228084689 
Netherlands: +31208005048 
France: +33170615792 
Lux: +35220203225 
Australia: +43720775495 
United Kingdom: +44(0)2074071800 / +44(0)2031980387 / +442896205001 
Ireland: +353(0)12118378 / +353(0)19609464 
Portugal: +351213849279 / + 351211217171 
Brazil: +55(11)23912463 
Spain: (+34) 914251540 / (+34) 917581773 / (+34) 917581773 / (+34) 917581773 
Italy: +39 0267841401 
United States: +1 (212) 268 9290 / +1 (866) 210-8002 
This type of social engineering attack involves sending the victim fraudulent communications, usually through email. Phishing emails are messages appearing to come from a legitimate source (e.g., your company, service providers, business partners, your bank, a co-worker, a friend, etc.). These messages usually have one (or several) of the following purposes:
Direct you to a fake website.
Get you to share private information (e.g., passwords, credit card details, or other personal identification). The perpetrators can use this private information to commit identity theft. 
Get you to download and open files containing malware/viruses.

Phishing attempts can come in different forms, from obvious-to-spot and poorly crafted messages to sophisticated approaches. However, they usually share some common characteristics. While reading an email message, consider if it contains these suspicious attributes:
Sense of urgency and time constraint.
Poor grammar and or misspelling.
Fear of losing money or valuable opportunities.
Requests to verify accounts or credit card numbers.
Communication from services you do not use or haven’t signed up for.
File attachments of which you have not been previously notified were to be sent to you (in previous email threads, by phone, in person, etc.).
Unusual email domains or addresses according to the message content (e.g., Small World will never send you a message using a @hotmail / @gmail account). We only send emails from official @smallworldfs accounts. 
Service confirmations that lack details, such as delivery locations or travel dates. 
Unexpected, but out of character, emails from people you know. 
Files or links that require you to download additional software to view them. 
Unfamiliar links or close, but not quite right, links (e.g., a link containing gooogle instead of google). 

In case you receive an email claiming to be from Small World with any of the above characteristics you should neither click any links nor open any attachments. Please forward the email to [email protected] so that we can investigate it.
Small World Belgium 32460226444
Small World France 33755531101
Small World Germany 4915735995136
Small World Ireland 353861803139
Small World Netherlands 3197008101196
Small World Sweden 46700861234
Small World Switzerland 41798070551
Small World UK 447860098652
SMALL WORLD FS 447860064040
Small World API Operational notifications 447860098653
Small World Portugal 351927944716
Small World Spain 34911067496
Smishing is another social engineering technique similar to phishing. In this case, the cybercriminals use SMS text messaging to lure victims. 
The objectives of this technique are the same: either trying to convince you to provide any type of confidential information or directing you to a spoofed website or downloading malware. Due to the distribution differences, the messages are: 
Usually short and direct messages including a shortened link. 
They pretend to come from a common carrier or from a company whose service may involve sending you occasional SMS communications. 
If you receive an SMS, but you have not actively requested a service, performed an action or been informed previously by a company on the messages you may receive on their behalf, be cautious and contact directly the sender through another channel if in doubt. 
We will never contact you from a number other than the ones listed here. You might receive other texts from us, depending on your marketing preferences. Below you can find some examples of text communications Small World may send to you: 

Customers will either receive an SMS from the below numbers, or from an Alpha Sender ID labelled “SMALL WORLD”:
Social engineering is the psychological manipulation of people to perform actions or share confidential information. By using this set of techniques, cybercriminals usually try to impersonate a company, institution or individual you trust or respect. This may include offering you a deal you may be interested in so that you give them your login credentials of an online account, install malicious software on your devices or carry out an action on their behalf.

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