News

Portugal – Sintra - Telesales Representative (Urdu/hindi)

05 Dec 2019 - Careers

Small World empower everyone in the world to be able to send and receive money anywhere, anytime with a unique combination of speed and simplicity. We are currently looking for a Telesales representative to join our team based in our Sintra (Portugal) office.

The ideal candidate is required to have substantial experience in Sales and has the ability to communicate in a second language (preferably Urdu/Hindi).

KEY RESPONSIBILITIES:

  • Contacting new leads, introducing and onboarding new customers
  • Introduce our product over the telephone and to build outstanding working relationships with customers and with business decision makers
  • Maintaining a customer database and further developing the relationship
  • Schedule and record sales activity
  • Learning about the full product suite
  • Actively signing, training and development agents in his/her own portfolio.
  • Identify markets and opportunities
  • Develop strong relationships with agents to ensure long term loyalty to the Company.​
  • Ensuring all internal SW departments are provided with the right information in due time (credit, sales support, compliance) to ensure the smooth set up of new agents.
  • Grow the volume of transactions.
  • Actively demonstrate an understanding of SW operations and systems.​
  • Produce and administer on a regular basis a competition database that is relevant to this market
  • Keeping up with issues affecting money transfer companies and the money transfer industry, and collecting competitor intelligence
  • Ensure all customer documentation is consistent with the Small World brand.
  • Maintain vigilance for Fraud, performing spot checks the sales team when signing up new agents. Liaise with Compliance on any concerns or issues
  • Ad-hoc duties as requested by management, from time to time, according to company needs.

Hours: 40hrs per week

Job Types: Full-time

CV to: recruitment.pt@smallworldfs.com

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