Portugal – Sintra - Telesales Representative (Urdu/hindi)
Small World empower everyone in the world to be able to send and receive money anywhere, anytime with a unique combination of speed and simplicity. We are currently looking for a Telesales representative to join our team based in our Sintra (Portugal) office.
The ideal candidate is required to have substantial experience in Sales and has the ability to communicate in a second language (preferably Urdu/Hindi).
- Contacting new leads, introducing and onboarding new customers
- Introduce our product over the telephone and to build outstanding working relationships with customers and with business decision makers
- Maintaining a customer database and further developing the relationship
- Schedule and record sales activity
- Learning about the full product suite
- Actively signing, training and development agents in his/her own portfolio.
- Identify markets and opportunities
- Develop strong relationships with agents to ensure long term loyalty to the Company.
- Ensuring all internal SW departments are provided with the right information in due time (credit, sales support, compliance) to ensure the smooth set up of new agents.
- Grow the volume of transactions.
- Actively demonstrate an understanding of SW operations and systems.
- Produce and administer on a regular basis a competition database that is relevant to this market
- Keeping up with issues affecting money transfer companies and the money transfer industry, and collecting competitor intelligence
- Ensure all customer documentation is consistent with the Small World brand.
- Maintain vigilance for Fraud, performing spot checks the sales team when signing up new agents. Liaise with Compliance on any concerns or issues
- Ad-hoc duties as requested by management, from time to time, according to company needs.
Hours: 40hrs per week
Job Types: Full-time
CV to: firstname.lastname@example.org