Portugal – Sintra - Call Center Operator (French)

05 Dec 2019 - Careers

Small World empower everyone in the world to be able to send and receive money anywhere, anytime with a unique combination of speed and simplicity.

We are currently looking for a call center operator to join our team based in our Sintra (Portugal) office. The ideal candidate is required to have substantial experience in customer service and has the ability to communicate fluently in French.

Key responsibilities:

  • Assess and resolve inquiries, requests and complaints, take money transfer orders primarily on the telephone, also by other electronic access channels. E.g. Skype, Livezilla, emails etc.;
  • Satisfy customer expectations and maintain a good image for the company;
  • Effective communication with all customers;
  • Understand the impact of attitude in handling calls professionally;
  • Effectively deal with job stress and upset customers situations;

Hours:40hrs per week

Job Types:Full-time


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