Covid-19 Small World Service status update

  • Are Small World branches and agents still open to transfer money?

Yes, Money Transfer services are an essential service authorised by the government and so the majority of Small World branches and agents are open. You can see the latest opening hours and any restrictions on opening hours by checking our Branch Locator.

For customers who want to transfer money through an Agent, we encourage you to call Customer Service, or the agent to confirm opening hours, and services available before travelling.

Our mission is to keep Small World open for business during these challenging times.

  • I already have a branch account, how do I access it online?

If you need to transfer money and cannot visit one of our branches, we recommend setting-up an online account. If you already have an account in one of our Small World branches or agents, you can call our Customer Service team to activate your online account, or register online. It’s a simple and easy process, and your new online account will list all your current beneficiaries and past transactions. You’ll be able to send money online quickly and easily.

  • How do I access money transfer services by the Small World App?

You can download our App from the Appstore for IOS or Google Play for Android. You can register as a new customer, or use your login details from our mobile / desktop sites.

If you already have a branch account, then we still recommend calling our Customer Services, or registering online to link your current branch account with a new online account. This will save you setting-up a new profile, and having to validate your identity again. It also means all your beneficiaries and transactions will be visible to you immediately.

  • What actions are you taking to protect customers and employees in your branches?

We are providing hand sanitizers in all our branches for our employees. We have introduced a regular, thorough cleaning regime with antiviral cleaner. Our employees generally work behind glass which helps protect them too. We take the safety of our customers and employees very seriously and are working hard to ensure everyone can transfer money safely and securely during this challenging time.

  • I’ve had a cough or fever in the last 14 days, can I still visit a branch to transfer money?

No. You must stay at home for a period of 14 calendar days after you first started showing the symptoms of Coronavirus. The safety and health of our employees and customers remain our top priorities during this crisis and we ask our customers to respect this.

  • Is it safe to handle cash?

The science on how long COVID-19 can survive on different surfaces is still under investigation, however, banknotes are no more likely to spread the virus than other surfaces. Many countries now have plastic notes which can be washed / cleaned with an anti-viral cleaner if necessary. The best possible protection is to follow the basic hygiene instructions below.

We are still accepting cash, though we ask our customers to use debit cards whenever possible.

  • Can I still send money to countries under lockdown?

Absolutely. We are constantly updating our payer network to reflect any changes in service, so you can be sure your money will arrive safely and quickly. In some countries cash pick-up may no longer be available, but other digital money transfer options will be available, e.g. payment direct to a bank account, or transfer to a mobile wallet. In some cases, it may take a little longer for your transfer to reach your beneficiary. Please accept our apologies for any disruption to our regular service.

  • Can someone else pick-up the cash on behalf of my receiver if they are quarantined?

For security purposes, only the nominated receiver can pick up your money transfer. If you have made a transfer and your beneficiary cannot collect the cash in person, then you will need to cancel the order. You can set-up a new beneficiary online, or you can transfer the money digitally, direct to their bank account.

  • How can I avoid spreading Coronavirus?
  1. Wash your hands with soap and water often – do this for at least 20 seconds
  2. Always wash your hands when you get home or into work
  3. Use hand sanitiser gel if soap and water are not available
  4. Cover your mouth and nose with a tissue or your sleeve (not hands) when you cough or sneeze
  5. Put used tissues in the bin immediately and wash your hands afterwards
  6. Self-isolate for 14 days if you are living with someone who has Coronavirus
  7. Keep 2m apart when visiting a branch / agent

Destination countries with services changes:

Afghanistan
  • AFGHAN SHARQ locations in Kabul and Mazar provinces will be open three days a week Monday, Wednesday and Saturday from 8:00 am to 15:00 pm.
  • province. Please kindly check the attached file for more details. We will continue to update and inform you when having new information. - Temporarily suspend Home Delivery service from 29/8/2021

Paraguay

  • More Money Transfer cash pick up is available from 8:00AM to 1:00PM Monday to Friday. BBVA Paraguay is providing a cash pick up service from 8:45AM to 1:30PM.

Sri Lanka

  • All branches of Sampath Bank will remain open from 8.30 am to 1.00 pm on weekends providing the usual service.
  • Nations Money Transfer System will be open for transactions on a 24*7 basis. Therefore, we kindly request you to fund your Vostro to have a smooth transaction process. 
  • If you have any further clarifications, you may contact Tharindu on +94773549867 or Bashitha on +94766258318 email to "remit.operations@nationstrust.com".

Vietnam

  • DONGA MONEY TRANSFER ihas disabled payments in USD, except Bac Giang and Thai Binh provinces. Counter Pick-Up service has been temorarily suspended during Saturdays. Bank Deposit and Physical Delivery services are working as usual.

Turkey

  • The Turkish Government has declared a national lockdown from 19:00 (local time) on 29/04/2021 to 05:00 on 17/05/2021. During this lockdown we will only be able to provide limited operations for cash pay-out services at PTT (Turkish Post Office) and Nkolay offices. UPT branches and all other offices will not operate within the given dates. There will be no interruptions for bank account transfers.

Vietnam

  • DONGA MONEY TRANSFER ihas disabled payments in USD, except Bac Giang and Thai Binh provinces. Counter Pick-Up service has been temorarily suspended during Saturdays. Bank Deposit and Physical Delivery services are working as usual.


Zimbabwe

  • Due to the outbreak of COVID -19 pandemic, ZB BANK is experiencing some foreign cash shortages for payouts.

  • Stay home, stay safe, stay scam aware:

    The outbreak of COVID-19 has seen an increase in scams and doorstep traders who are trying to exploit fear and uncertainty during this difficult time.

    Types of Scams:

    Testing Kits and Cures

    There is currently no cure for COVID-19 and limited access to testing kits. When these kits are available, always ensure you are purchasing from a reputable supplier.

    Doorstep Crime

    There are many genuine community groups and charities that are assisting the most vulnerable, however, be alert for individuals who may be taking money under the false pretence of helping.

    Donation Scams

    There have been reports of thieves extorting money from consumers by claiming they are collecting donations for a COVID-19 ‘vaccine’.

    Refund Scams

    Some companies are offering fake holiday refunds for individuals who have been forced to cancel their trips. People seeking refunds should also be wary of fake websites set up to claim holiday refunds.

    Financial Scams

    Criminals are seeking to take advantage of the financial uncertainty many people are facing. These include calls/emails pretending to be from your bank, mortgage or internet provider, as well as increases in loan shark activity.



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