How can we help you?
Why are you asking me for so much personal information?
Short answer? We care about your security.
Longer answer? Small World is a regulated money transfer company and we are subject to certain legal requirements and measures to prevent fraud. Sometimes we require certain documents to comply with local laws and ensure your money transfer is secure with Small World. Everything we ask of you is to ensure the money you are sending are following international regulations. We do this for several reasons - to validate your identity and your proof of funds, but also to ensure your transfer goes smoothly without any potential issues.
Frequently Asked Questions
- What is the status of my transaction?
- How to register?
- What does each status mean?
- Why was my transaction canceled?
- How do I contact Customer Support?
- How do I find my nearest Branch?
- How do I receive a refund?
- Can I send money to a company or business?
- How do I contact a Branch?
- I haven't received the validation code by SMS?
- Is it possible for the recipient to collect cash if their ID has a different name to the details on the money transfer form?
- Can I use the same account online and with the App?
- Why are you asking me for so much personal information?
- Everything you should know when transferring money from the USA
- Everything you should know when transferring money from Switzerland/Germany/France
- Everything you should know when transferring money from Italy
- Everything you should know when transferring money from the UK
- Everything you should know when transferring money from Sweden