Agent Accounts Controller (10283)

  • Location: Spain, Madrid
  • Hours: 40 Hours per week
  • Job Type: Permanent, Full Time
  • Salary: Competitive EUR
  • Posting date: 09 Jul 2021

We are recruiting for a Collection Controller to be based in our office in Madrid, Spain. Working as part of the account controller team, you will be responsible for the control of portfolio and credit limits, managing the payment applications and dealing with customers and colleagues on a daily basis.

The key responsibilities in this role include:

  • Contacting agents to collect the debt.

  • Working with other department to solve problems regarding the agent’s account.

  • Following up the agents’ payment behavior and taking measures according procedures policy.

  • Providing information to agents about pending deposits in bank account, Msbb Fee and others adjustments made in theirs platforms, communication by Skype, email and phone calls.

  • Recover inactive debt.

  • Making and follow up from payment plans.

  • Support the team on daily basis tasks. 

  • Updating reports.

  • Following up the list of agents assigned.

  • Bank statement management. (To apply deposits and make daily reconciliations)


What we’re looking for: 

  • 6 months Experience collecting debts.

  • Excel intermediate level.

  • To be able to work independence as well as part of a team.

  • Analytical and problem-solving abilities.

  • Ability to negotiate and good deal with agents and colleagues. 

  • Punctuality

  • Languages English/Spanish

  • Effective work.

  • Processing data

At Small World, we use own and third-party cookies to give you the best browsing experience possible, as well as being able to analyse your browsing behaviour. You can accept all cookies by clicking the "ACCEPT ALL COOKIES" button or configure or reject their use by clicking the "COOKIE SETTINGS" button. Click on our Cookie Policy for more information.