Local support for family and friends when you send money to Bangladesh

25 Jun 2020 - Category: Blog /
send money to Bangladesh

The continued fight against Covid-19 has caused people to alter their daily routines and make some necessary changes. It has also changed priorities and helped to remind us just how important family, friends and community are to us all.

In a recent blog we looked at the impact that the current situation is having on money transfer to Bangladesh and discussed the digital options that are available to customers. Two of these options were sending money via bank deposit or using a mobile wallet.

Even though these digital services are simple and efficient ways to send money to Bangladesh, we understand that changing habits can be difficult for both sender and recipient, especially during these uncertain times.

That is why we want to assure you that, here at Small World, we are doing everything we can to support your family and friends receiving money.We are still here for them.

Is local support available when I send money to Bangladesh?

Yes. This is an important service that we are proud of and something that is not offered by any other money transfer company. While the younger generation might be used to dealing with international call centre support, we understand the value of having a team of people based in Bangladesh who speak the same language as your friends and family.

Our customer support team in Bangladesh is currently operating during banking operation hours of 10am to 4pm (local time) and can deal with any money transfer-related questions.

If there are questions for the bank, our customer support team can:

  • Speak directly to the bank
  • Help your recipient through the collection process

So, if you are sending money to Bangladesh via a different method for the first time, be sure to inform your friend or family member that they can reach customer support with any questions.

Typical questions are around:

  • Pin numbers for money collection
  • When money can be collected
  • The 2% incentive that is available

How is Covid-19 still impacting Bangladeshi banks and money transfer?

The latest update from the central bank is that branches located in commercial areas of Dhaka and Chattogram must remain open, even if they are within red zones.

Opening hours are from 10am to 3pm, with transaction hours from 10am to 2pm.

Head offices and headquarters of banks in Bangladesh’s red zones have also been instructed to remain open but all other branches will stay closed.

These restricted bank opening hours will impact money transfer. Banks simply won’t have the time to process every payment they receive from companies like Small World which means that your beneficiary may have to wait longer than usual for their money.

This is a direct result of Covid-19 and, as the pandemic is yet to reach its peak in Bangladesh, it may be a while before banks are running at full capacity again. It’s another reason for us having local support available to our customers, with all the latest information.

Where can I get more information on Covid-19 and money transfer to Bangladesh? Our Covid-19 Service Update contains all the latest information, including details of branch opening times in Bangladesh.

We also have different blogs which help to explain the many services we offer, such as our app and online money transfer.

With these tools, our efficient services and the help of our staff, we are confident that you can continue your supporting your friends and family with money transfer to Bangladesh.

The most popular ways to send money to Bangladesh:  

  • Cash Pick-Up
  • Bank Deposit
  • Mobile Top-up

Our main partners in Bangladesh are: Janata Bank Limited; Agrani Bank Limited; Uttara Bank Limited; National Bank Limited; Dutch-Bangla Bank; Islami Bank Bangladesh Limited; Rupali Bank Limited; Social Islami Bank Limited; Bank Asia; Southeast Bank Limited; Union Bank Ltd.; SBAC Bank; and Al-Arafah Islami Bank Limited.

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