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The money usually becomes available in less than 24 hours, but it depends on the country and the method of payment selected. Please contact us so you can be advised about the sending options that you have regarding your destination country.
You can check your transaction by calling us or through our live help service. There are also great offers for new customers that me be applicable to you.
You can contact us and we will find the closest agent near you. You can also find one of our branches, use our call centre or send money online.
There is no applicable limit when sending money, as long as you can prove the source of funds. Please ask us what documents you must provide to prove the origin of the funds. Check out our compliance & regulations section for more information.
Incorrect information may cause delays in the payment. Please contact us to correct the information that you provided as soon as possible.
First you need to register as a customer. Normally you will only need to provide a valid ID document from your country of residence. In some cases, we will require you to fill in specific documents in accordance to compliance procedures. Registration is free. See how to register here.
As proof of identification you can use a passport or your country of residence's official identity document. For the use of other types of documents, please contact us for verification. Documents must be valid within the expiration date.